LESSONS THAT WORK 

Lesson #1: When the Market Changes So Must Your Leadership

 

The COO and CFO of an east coast HUD-regulated not for profit organization required additional leadership skills, and help to strengthen the 350-person organization. The organization was faced with driving multiple initiatives to drive longer term growth while simultaneously meeting short term profitability pressures. Symptoms of management weaknesses were an ill-defined corporate culture, some unchecked poor behaviors and management’s inability to take decisive action in solving them, and poor alignment between workforce strategies and business strategies.

 

Denise Cooper assessed the CEO using a state of the art ‘critical thinking’ tool, interviews which turned into a full report and recommendations for the Board. Afterwards, Denise worked with the CFO and COO on their leadership styles as well as taught 21 senior and mid-level managers how to implement new priorities, delegation strategies and specific management behaviors as well as basic follow through and follow up approaches. 

 

The result in 3 years, the organization was able to transform into a powerhouse able to influence public perception, expand opportunities and streamline processes providing better services to their customers 

 

Lesson #2: A High Potential Vice President’s Career About to be Derailed

Accusations of insensitivity and even racist comments were threatening a heretofore ‘High Performing’ Vice President’s continued career success at a 100-year-old financial

services company. Her credible, high performing and well-respected subordinate’s performance was also slipping, and the entire department was being negatively impacted by their new

Vice President’s style. Hired privately by the HR department, Denise Cooper coached the subordinate directly and the Vice President indirectly to form a trust relationship

originally graded by them as a ‘3’ on a 1-10 scale, to a ‘9’ six months later. Focusing on increased self-awareness and communications style, Denise helped both understand their very different management styles, perspectives and cultural differences and create empathy between them.

 

Lesson #3: Steadying a Spin Off and Enabling Profitability

A sudden spin-off of a high-profile media company from its parent threatened the performance of both the media company and its EVP of HR. Tasked with helping lead through the transition as well as upgrading talent throughout the spun off organization, the EVP of HR reached out to Denise Cooper for her help through the contentious transition. By helping the team connect ‘talent and fit’, better understand the expectations of high performance organizations, developing specific desktop tools to help company managers implement those high-performance behaviors across the organization, and individually coaching struggling HR team members, Denise was able to help the organization elevate their employee engagement scores from a low of 68% to a high of 86% 18 months later.

 

The HR department was also recognized by the CEO and Board of Directors as a key reason for the media company’s continued growth.

 

Lesson #4: An Executive Director Losing Board Support

An international not-for-profit professional services teaching and mentoring organization expressed concerns over maintaining relevance in a changing industry, indecisive leadership by their Executive Director, and a real risk of losing their largely volunteer workforce during the resulting management turbulence. Denise Cooper was hired to help diagnose the specific pain points, recommend a way forward and coach the Executive Director to a stronger leadership skill set. Denise evaluated the Executive Director and identified considerable weakness in giving actionable, clear direction designed to get performance results and in demonstrating a more action oriented management style overall. In bi-weekly coaching sessions, Denise helped the Executive Director transition her ‘analysis paralysis’ and evasive behavior into decisive action, eventually resulting in the crafting of an overall plan and recommendation which was presented to the Executive Committee by the Executive Director.

The strategy and implementation plan was approved and Denise continued her work with the Executive Director to help her coach her staff to implement the plan with confidence. The organization’s Executive Committee rated the Executive Director’s communication and leadership skills as a ‘9’ from the original ‘3-4’ and a strained relationship between the Executive Director and the Board Chair was repaired.

 

Lesson #4: The impact of too much collaboration

An international not-for-profit professional services teaching and mentoring organization expressed concerns over maintaining relevance in a changing industry.  Denise was called to assess and later coach the Executive Director who was hired 18 months prior. Through a series of interviews and a state of the art leadership insights assessments everyone agreed her collaborative strengths were being over used causing indecisive and a presented a real risk of losing their largely volunteer workforce during the resulting management turbulence. 

 

Denise Cooper was hired to help diagnose the specific pain points, recommend a way forward and coach the Executive Director to a stronger leadership skill set. Denise evaluated the Executive Director and identified considerable weakness in giving actionable, clear direction designed to get performance results and in demonstrating a more action oriented management style overall. In bi-weekly coaching sessions, Denise helped the Executive Director transition her ‘analysis paralysis’ and evasive behavior into decisive action, eventually resulting in the crafting of an overall plan and recommendation which was presented to the Executive Committee by the Executive Director.

The strategy and implementation plan was approved and Denise continued her work with the Executive Director to help her coach her staff to implement the plan with

confidence. The organization’s Executive Committee rated the Executive Director’s communication and leadership skills as a ‘9’ from the original ‘3-4’ and a strained

relationship between the Executive Director and the Board Chair was repaired.

Learn more about Denise Cooper presents Remarkable Leadership Lessons. Click HERE.

© 2019 by Remarkable Leadership Lessons Inc.

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